Support Blog

cpanel04 Reboot

Mon, 06 Feb 2012 15:57:10 GMT

cPanel server cpanel04 is rebooting now as it has just become unresponsive; thanks for your patience. We expect to have this server back online shortly.

Update 12pm: This server is requesting a filesystem check to confirm the integrity of all data; we are performing this check now and expect to have the server back online within the hour. Thanks for your continued patience.

Update 12:22pm: The filesystem check is complete and the server is booting up now. Thanks again for your patience and we do not expect any further issues with this server.

Update 12:30pm: The server is now fully back online. Thanks!

Sphera VDS Power issues

Wed, 01 Feb 2012 19:42:05 GMT

We are currently working on issues with the power distribution unit that supplies some of the backend storage for our Sphera VDS servers. During this time you may experience periods where the servers are not accessible. We are working to ensure that this interruption in service will be as short as possible.

Update 4:09pm: We have resolved this unexpected power issue and are bringing up all Sphera backend storage servers now; these servers will be back online shortly. Thanks for your patience.

Update 4:33pm: All servers are now back online. Thanks again for your patience; we do not expect any further issues.

Update 4:56pm: One of the backend storage machines (used to serve sd06 through sd11) is reporting filesystem errors; we are quickly rebooting this machine to perform a filesystem check - we appreciate your patience.

Update 6pm: Intensive filesystem checks are still running; once these complete, all VDS accounts will be back online. Thanks for your patience and we expect the sites to be back online within the next 30 minutes.

Update 7pm: VDS accounts are starting now. Thanks\!

Update 10pm: We've encountered another filesystem error on this server and are going to perform a replacement and quick filesystem check as a pre-emptive measure. We apologize for the extended downtime but rest assured we are working on this issue, and the continued performance of the server, as our top priority.

Update 2:30am: The VDS accounts are starting now. Thank you\!

cp50 Reboot

Wed, 01 Feb 2012 09:48:13 GMT

At this time cPanel server cp50 is going down for a reboot as it has become unresponsive.

UPDATE 5:52AM: The server is now back up and online.
UPDATE 9:00AM: We are bringing this server back down for emergency maintenance. We are working to bring this back up as soon as possible.
UPDATE 10:00AM: All integrity checks are complete and service is restored.

cpanel02 Maintenance

Mon, 30 Jan 2012 15:22:47 GMT

We are currently performing emergency maintenance on cPanel server cpanel02; the server is being rebooted for a quick filesystem check and should be back online in a few minutes. Thanks for your patience.

Update 11:40 The server is now back online.

cpanel04 network issues

Mon, 30 Jan 2012 01:29:34 GMT

cPanel server cpanel04 is currently experiencing extreme latency and packet drops causing service interruption. Diagnosis is ongoing; we apologise for the inconvenience.
Update 11:30 EST: The machine went fully unresponsive and had to be rebooted. The machine is back up and we are monitoring it closely. Thank you for your patience.

PS06 Mail Downtime

Sat, 28 Jan 2012 15:35:45 GMT

We are currently rebuilding the mail database on this server which can take some time but should resolve any outstanding mail issues. During this time, we have stopped the flow of mail so that messages will queue up on the sending server (instead of possibly bouncing back). This means that all mail should be delivered but you may notice a mail delay or issues sending while the process is running. Thank you for your patience.

Update 12:56PM: Mail service has now returned to normal.

cpanel05 Reboot

Fri, 27 Jan 2012 13:53:52 GMT

At this time we are performing a quick reboot of cPanel server cpanel05 to run a check on it's onboard RAID controller; we expect this to take about 15 minutes. Thanks for your patience\!

Update 10:15am: This server is back online. Thanks\!

Update 1:40pm: Disk IO on this server remains unusually high; we are going to perform a quick filesystem check which should resolve this. Thanks for your patience.

Update 2:00pm: The filesystem check is in progress now and should be completed within the hour. Thanks for your continued patience as we work to restore full performance to this server.

Update 2:45pm: At this time all services have been restored and everything appears to be functioning properly. We appreciate your patience in this matter\!

Update 4:30pm: We are now experiencing IO performance degradation again. At this time we are shutting the server down and will be moving its drives to a replacement server to remedy any hardware-related issues. We apologize for the long delays and feel confident that this final maintenance will resolve this issue permanently. Thank you for your continued patience.

Update 5:30pm: The server is coming back online now in a brand new chassis with a new RAID controller and all sites should be back online shortly. Thanks again for your patience.

Update 6:10pm: We have been watching this server for the past 40 minutes and not seen any unusual issues - load has stayed low and disk I/O is normal. This issue is now resolved. Thank you!

Nameserver Interruption

Wed, 25 Jan 2012 13:27:58 GMT

At approximately 8am and lasting for a few minutes we experienced an interruption in our UDP traffic to our nameservers. This interruption could have caused longer than normal delays in resolving DNS queries. This issue was resolved quickly but we are working with our upstream providers to verify that no further issues arise. Thanks for your patience and please do not hesitate to submit a support ticket if you note any unusual DNS related issues.

sd48-52 Emergency Maintenance

Sun, 22 Jan 2012 02:47:44 GMT

At this time we are experiencing issues with the shared storage backend for Sphera servers 48-52. We are working to have this issue resolved as soon as possible and appreciate your patience. Thank you.

Update 11:39pm EST: At this time all service should be restored.

CP45 Reboot

Sat, 21 Jan 2012 14:09:02 GMT

At this time cPanel server cp45 is going down for a reboot as it has become unresponsive.

Update 10:31AM: The server is currently processing a file system check. We expect this to take around 30 minutes to complete.
Update 11:19AM: All services have returned to normal!

ps24 Emergency Maintenance

Wed, 18 Jan 2012 11:25:23 GMT

We are currently performing emergency maintenance on server Plesk server ps24. Thank you for your patience.

Update 8:40 Work has been completed. We are currently running a filesystem check before bringing all sites online. Once this has finished all functions will resume as normal.

Update 9:50 All sites are now online.

cp30 emergency maintenance

Sun, 15 Jan 2012 06:16:35 GMT

We will be taking cPanel server cp30 down to replace the memory and run a filesystem check at 3:00 EST. We expect about an hour of downtime.
Update - 4:03 EST: Extended troubleshooting has concluded and cp30 is undergoing its filesystem check. We estimate no more than an hour for this check.
Update 2 - 4:44 EST: We have found inconsistencies in the filesystem and will be running an extended fsck to correct them. As soon as it finishes and the integrity of user data is verified we will bring the system back on-line. Unfortunately we do not current have an estimate for the length of this operation; your continued patience is appreciated.
Update 3 - 6:05 EST: fsck is still running and we are monitoring the situation closely.

Update 7:58AM EST: All services should now be returning to normal.

cpanel02 reboot

Tue, 10 Jan 2012 09:21:51 GMT

At this time we are rebooting cpanel02 as it has become unresponsive. We are working to have it back up as soon as possible.

Update 5:46am The server has been rebooted and all services have been restored. Thank you for your patience.

ps12 reboot

Sun, 08 Jan 2012 23:25:14 GMT

Plesk server ps12 went unresponsive and had to be rebooted. It's currently performing a filesystem check but we will have it back up and serving as soon as possible.

Update 8:15pm EST: The server is now back up! We apologise for the inconvenience.

Sphera SSD Upgrades

Thu, 05 Jan 2012 19:06:35 GMT

At this time we are rebooting Sphera servers sd48 through sd52 to upgrade them to new Solid State Disk drives. Thanks for your patience while we perform this maintenance to increase performance.

Update 3:30pm This reboot is now complete for all servers, thanks!

Update 4:15pm We are currently shutting down Sphera servers sd06-sd11 to install SSD drives in them for performance increase; thanks for your patience. This should only take about 10 minutes.

Update 4:30pm All Sphera servers are back online now and all sites should be up and running. Thanks for your patience!

cpanel05 reboot

Wed, 04 Jan 2012 00:41:33 GMT

At this time we are rebooting cpanel05 because the system has become unresponsive. We are working to have it back up as soon as possible.

Edit(9:20pm EST): The server has been rebooted and service has been returned to normal.

Thanks for your patience.

cpanel06 reboot

Mon, 26 Dec 2011 04:08:16 GMT

At this time we are rebooting cpanel06 because the system has become unresponsive. We are working to have it back up as soon as possible.
EDIT: cpanel06 is back up.

sd06-sd11 High Network Traffic

Thu, 22 Dec 2011 19:21:50 GMT

At this time, Sphera servers sd06 through sd11 are experiencing very heavy traffic; our engineers are working to block offending IP's now and expect all sites to be back to normal performance shortly. Thanks for your patience.

Update 3:30pm This is now resolved. Thanks!

cpanel02 Reboot

Tue, 20 Dec 2011 20:41:21 GMT

At this time we are rebooting cpanel02 to resolve an unusual filesystem error. Thanks for your patience during this quick maintenance.

Update 4:45pm cpanel02 is back online. Thanks!

Server load

Thu, 15 Dec 2011 09:15:30 GMT

Currently sd18 - sd23 are experiencing high load. We apologize for the inconvenience, and are currently working to return the servers to normal operation.

UPDATE: The servers are now back to working as expected. We apologize for the inconvenience.