Recent Updates & Network Notifications


 

cp01 Reboot

posted November 18 2009 12:05 pm EST

At this time, server cp01 is rebooting as it appears to have had a power failure due to a faulty cable. We have replaced this and the server should be back online shortly with no further issues expected. Thanks for your patience.

Update 12:09pm: This server is now back online.

cp31 reboot

posted November 16 2009 10:58 am EST

At this time we are rebooting cPanel server cp31 to troubleshoot a possible network driver issue for the backup network interface. We expect this reboot to take about 5-10 minutes. Thanks for your patience.

Update 11:05am: This server is now back online. Thank you!

vz02 Reboot

posted November 10 2009 11:04 am EST

At this time, we are performing a quick reboot of server vz02 to apply an important Virtuozzo update. Thanks for your patience.

Update 11:29pm: This is complete. Thank you!

Carrier Network Maintenance

posted November 9 2009 08:45 am EST

During the following five-hour periods, one of our upstream providers will be performing routing testing and maintenance on their backbone connections. We do not anticipate any downtime or impact on our customers websites during this period, as we have multiple carriers providing multiple backbones to our datacenter. We wanted to take this opportunity to pass along our carrier’s maintenance schedule to our customers in the unlikely event that brief periods of network inactivity do occur. Thank you for your patience while we continue to work with our providers to increase the speed and reliability of our network.

November 16th, Midnight EST to 5am EST
November 17th, Midnight EST to 5am EST
November 18th, Midnight EST to 5am EST
November 19th, Midnight EST to 5am EST
November 20th, Midnight EST to 5am EST

cp18 Drive Replacement

posted November 4 2009 11:29 am EST

At this time, we are performing a disk replacement on cPanel server cp18. This machine’s onboard sensors have indicated possible bad sectors on the drive, and as part of our ongoing upgrades to improve reliability, we are replacing the suspect drive with a brand new one. Thank you for your patience during this procedure, which will take about 2 hours to complete.

Update 1:21pm: We apologize for the long delay; due to the bad sectors on the disk, filesystem checks and data copying is taking longer than expected. We are working to restore service to this machine as quickly as possible. Thanks for your patience.

Update 2:44pm: This server is now back online and the faulty disk has been replaced. Normally the process of drive replacement takes approximately 90 minutes, during which we perform filesystem checks, copy all data to a replacement drive, and physically replace the disk in the server. In this case, due to the number of bad sectors on the disk, the filesystem checks and copy process took far longer than expected. Now that the faulty drive has been replaced, we do not expect any further issues. Thanks again for your continued patience.

Plesk and cPanel Kernel Update

posted November 3 2009 05:49 pm EST

Earlier this evening, Red Hat released a new kernel version which includes important security fixes that apply to the version of Red Hat Enterprise Linux used in our hosting environment. Over the next few hours, we will be rebooting each of our cPanel and Plesk servers to install this update. We expect most reboots to take only a few minutes, and appreciate your patience during this important maintenance. Thank you.

Update 1:30AM: All updates are now complete.

Sphera Server Reboots

posted October 27 2009 02:31 pm EDT

Late last week, Red Hat released a new kernel version which includes important security fixes that apply to the version of Red Hat Enterprise Linux used in our hosting environment. Over the next 2 hours, we will be rebooting each of our Sphera hosting servers to install this update. We expect most reboots to take only a few minutes, and appreciate your patience during this important maintenance. Thank you.

Update 3:45pm: All reboots are now complete. Thank you!

Sphera sd06 Reboot

posted October 26 2009 04:12 pm EDT

Sphera server sd06 became unresponsive a few moments ago due to extremely high disk I/O causing many processes to timeout. We have rebooted this server and are performing a filesystem check now to verify that there are no inconsistencies in the disk; we expect the server to be back online shortly. Thank you for your patience.

Update 4:47pm: Filesystem checks are now complete and all websites will be back online within a few moments. Thank you!

Plesk and cPanel Kernel Update

posted October 22 2009 02:55 pm EDT

Earlier this afternoon, Red Hat released a new kernel version which includes important security fixes that apply to the version of Red Hat Enterprise Linux used in our hosting environment. Over the next hour, we will be rebooting each of our cPanel and Plesk servers to install this update. We expect most reboots to take only a few minutes, and appreciate your patience during this important maintenance. Thank you.

Update 3:40pm: All servers are now back online or will be back online within a few moments. Thank you!

cPanel Power Infrastructure Upgrade

posted October 18 2009 09:40 am EDT

Over the next few hours we will be performing an upgrade of our power infrastructure which includes installation of A/B transfer switches and larger power distribution units. To complete this upgrade, we will need to shut down and move the power source for many servers in our cPanel environment. You may notice a short (expected to be less than 10 minute) interruption in service as servers are moved to the new power; we appreciate your patience during this upgrade.

Please note that this is our final scheduled power upgrade event; once the cPanel environment is complete, no further power adjustments should be needed.

Update 11:10am: All power updates are complete; there is one machine (cp32) currently running a filesystem check. Thanks for your continued patience.

Update 11:45am: All machines are back online and no further work is required. Thank you!